Terms of service

Paw Paradise – Terms & Conditions

Welcome to Paw Paradise! By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. Definitions

  • Cooling-off Period: 14 days to cancel without giving a reason.

  • Consumer: A person purchasing for personal, non-commercial use.

  • Distance Contract: An agreement made online or remotely.

  • Durable Medium: A method to retain information unchanged (e.g., email).

  • Right of Withdrawal: The right to cancel within 14 days of receiving goods.

2. Applicability

These Terms apply to all purchases made on the Paw Paradise website. By ordering, you confirm your agreement. In the event of discrepancies, the version most favorable to the consumer shall apply.

3. Company Information

Company Name: BLUEOZEANSCALES LIMITED
scalesblue0@gmail.com 
Registration Number: 78920854
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK 
HONG KONG

4. Our Offer

We commit to:
✔ Accurate product descriptions and images.
✔ Clear pricing, tax, and shipping information.
✔ Offers subject to availability and change without notice.

5. Order Process

  • A binding contract forms once payment is made.

  • An order confirmation is sent via email.

  • All payments are processed securely.

  • We may cancel orders due to fraud, stock issues, or pricing errors.

6. Right of Withdrawal

  • Notify us by email and return unused items in original packaging.

  • Refunds issued within 14 days of return receipt.

7. Returns & Refunds

  • Return shipping is the buyer's responsibility (unless the item is faulty).

  • Items must be unused and in original condition.

  • Refunds are issued to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • We may correct errors without prior notice.

  • Buyers outside the U.S. are responsible for local taxes and duties.

9. Product Quality & Warranty

  • Products match descriptions and are inspected for quality.

  • Covered for manufacturing defects (excludes misuse).

  • Report any issues within 14 days of delivery.

10. Shipping & Delivery

  • Orders ship to the address provided at checkout.

  • Standard delivery within 30 days unless stated otherwise.

  • We’ll notify you of delays; cancellation is possible if delivery isn’t made in time.

  • Substitutions may be offered if items are unavailable.

11. Payments

  • Full payment is due at checkout.

  • We accept major credit cards, PayPal, and secure payment methods.

  • Report any billing issues promptly.

12. Complaints & Support

  • Contact us within 7 days of any issue.

  • We respond within 14 days.

  • Valid complaints may be resolved via replacement, refund, or repair.

13. Dispute Resolution

We aim for fair resolutions. If unresolved, disputes may be referred to an independent body or mediator.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, system outages).

15. Governing Law

These Terms are governed by U.S. law, unless your local consumer laws offer greater protection.

16. Changes to Terms

We may update these Terms occasionally. The latest version is always available on our website.